Does the call centre worker live near you or are they using AI to mimic your accent?
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AI software can detect the accent of a person on one end of an online or telephone conversation and modify the accent of a person responding through a phone or computer microphone to match it in real time. It is hoped that the technology will enable greater understanding and clarity in a range of interactions including customer support, education and telemedicine.
US-based startup Sanas developed software which runs locally on a smartphone or laptop …
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